{"title":"Service \u0026 Upgrades","description":"\u003cp\u003eAlle Services, Unterstützungen und Upgrades zum JUICE CHARGER me 3.\u003c\/p\u003e","products":[{"product_id":"30-min-support","title":"30 min","description":"\u003cp\u003eWith our 30-minute support service, you’ll receive fast, focused assistance from one of our Juice experts. Ideal for specific questions, minor issues or targeted optimisations – without a major time commitment.\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites for efficient support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo ensure we can assist you promptly within the booked time slot, we require the following information:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. Charging station connection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIs the network connection via Ethernet or Wi-Fi?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor Wi-Fi:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– Network SSID\u003cbr\u003e– Is the Wi-Fi password correctly entered in the charging station?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor Ethernet:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– Is the LED on the relevant router\/switch port lit and indicating activity?\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e2. Network \/ Internet Access\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhich device acts as a gateway and what is its IP address?\u003c\/li\u003e\n\u003cli\u003eAre static IP addresses used or a DHCP server?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor DHCP:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– IP address of the DHCP server\u003cbr\u003e– Has the charging station been assigned an IP address? If so, which one?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor static IP:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– IP address of the charging station\u003cbr\u003e– Are the gateway and DNS server configured correctly?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAre there any managed routers or managed switches that could be restricting access?\u003c\/li\u003e\n\u003cli\u003eAre VLANs being used?\u003cbr\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Network and internet tests (from a laptop on the same network)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCan the charging station be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan the gateway be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan the DNS server be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan a website be accessed in the browser (e.g., \u003ca href=\"https:\/\/wtfismyip.com\/\"\u003ewtfismyip.com\u003c\/a\u003e or \u003ca href=\"https:\/\/duck.ai\/\"\u003educk.ai\u003c\/a\u003e)?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eImportant Note\u003c\/strong\u003e\u003cbr\u003eWithout this information, we may not be able to provide support successfully. If relevant details are missing, we cannot guarantee that the issue will be resolved within the booked time. Additional effort will be charged accordingly.\u003c\/p\u003e","brand":"Support","offers":[{"title":"Default Title","offer_id":53825017971034,"sku":null,"price":130.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0884\/4551\/8170\/files\/plus30min_me3.jpg?v=1774262294"},{"product_id":"60-min-support","title":"60 min","description":"\u003cp\u003eWith our 60-minute support service, you’ll receive direct assistance from one of our Juice experts – efficient, personalised and solution-focused. Whether it’s setup, optimisation or technical queries: we'll help you quickly achieve your goals.\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites for efficient support\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo ensure we can assist you promptly within the booked time slot, we require the following information:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e1. Charging station connection\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIs the network connection via Ethernet or Wi-Fi?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor Wi-Fi:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– Network SSID\u003cbr\u003e– Is the Wi-Fi password correctly entered in the charging station?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor Ethernet:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– Is the LED on the relevant router\/switch port lit and indicating activity?\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e2. Network \/ Internet Access\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhich device acts as a gateway and what is its IP address?\u003c\/li\u003e\n\u003cli\u003eAre static IP addresses used or a DHCP server?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor DHCP:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– IP address of the DHCP server\u003cbr\u003e– Has the charging station been assigned an IP address? If so, which one?\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e\u003cem\u003e\u003cstrong\u003eFor static IP:\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp style=\"padding-left: 40px;\"\u003e– IP address of the charging station\u003cbr\u003e– Are the gateway and DNS server configured correctly?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAre there any managed routers or managed switches that could be restricting access?\u003c\/li\u003e\n\u003cli\u003eAre VLANs being used?\u003cbr\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e3. Network and internet tests (from a laptop on the same network)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCan the charging station be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan the gateway be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan the DNS server be reached via ping?\u003c\/li\u003e\n\u003cli\u003eCan a website be accessed in the browser (e.g., \u003ca href=\"https:\/\/wtfismyip.com\/\"\u003ewtfismyip.com\u003c\/a\u003e or \u003ca href=\"https:\/\/duck.ai\/\"\u003educk.ai\u003c\/a\u003e)?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eImportant Note\u003c\/strong\u003e\u003cbr\u003eWithout this information, we may not be able to provide support successfully. If relevant details are missing, we cannot guarantee that the issue will be resolved within the booked time. Additional effort will be charged accordingly.\u003c\/p\u003e","brand":"Support","offers":[{"title":"Default Title","offer_id":53825524924762,"sku":null,"price":220.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0884\/4551\/8170\/files\/plus60min_me3.jpg?v=1774262311"},{"product_id":"premium-upgrade-fuer-das-juice-dashboard","title":"Upgrade Juice Dashboard","description":"\u003cp\u003eDid you notice any hidden features in the \u003cstrong\u003eJuice Dashboard\u003c\/strong\u003e?\u003cbr\u003eWith the Premium upgrade, you’ll receive your personal \u003cstrong\u003eOwner Card\u003c\/strong\u003e and unlock \u003cstrong\u003ePremium access\u003c\/strong\u003e once and for all – giving you full accessibility to advanced control, analytics and management features, \u003cstrong\u003ewith no subscription or ongoing costs\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp\u003eDiscover the full list of features in the table below.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBetter overview · more efficient user management · intelligent load management · maximum flexibility\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis upgrade is aimed at anyone who wants more than just charging: companies, fleet operators and discerning users who wish to make the most of their infrastructure.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eActivate once – benefit for life\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eGet more out of your charging infrastructure with Premium: Unlock all features now and use your \u003cstrong\u003eJUICE CHARGER me 3\u003c\/strong\u003e without restrictions.\u003c\/p\u003e","brand":"JUICE CHARGER me 3","offers":[{"title":"60 min support \/ Premium","offer_id":53922024653146,"sku":null,"price":479.0,"currency_code":"CHF","in_stock":true},{"title":"30 min support \/ Premium","offer_id":53922024587610,"sku":null,"price":399.0,"currency_code":"CHF","in_stock":true},{"title":"without support \/ Premium","offer_id":53922024522074,"sku":null,"price":299.0,"currency_code":"CHF","in_stock":true},{"title":"60 min support \/ Plus","offer_id":53922024620378,"sku":null,"price":399.0,"currency_code":"CHF","in_stock":true},{"title":"30 min support \/ Plus","offer_id":53922024554842,"sku":null,"price":319.0,"currency_code":"CHF","in_stock":true},{"title":"without support \/ Plus","offer_id":53922024489306,"sku":null,"price":199.0,"currency_code":"CHF","in_stock":true},{"title":"Standard \/ 60 min support","offer_id":53835016667482,"sku":null,"price":220.0,"currency_code":"CHF","in_stock":true},{"title":"Standard \/ 30 min support","offer_id":53835016634714,"sku":null,"price":130.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0884\/4551\/8170\/files\/backend_support.jpg?v=1774262265"},{"product_id":"garantieverlaengerung-jcme3","title":"Warranty extension","description":"\u003cp data-end=\"531\" data-start=\"271\"\u003e\u003cspan data-teams=\"true\"\u003eWith the optional warranty extension for the JUICE CHARGER me 3, you secure long-term planning certainty for your stationary charging infrastructure. Our proven customer support offers reliable, solution-oriented assistance, so you can use your charger with complete peace of mind. The extended warranty thus enhances the security of your investment.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-end=\"702\" data-start=\"533\"\u003e\u003cstrong data-end=\"545\" data-start=\"533\"\u003eImportant:\u003c\/strong\u003e\u003cbr data-end=\"548\" data-start=\"545\"\u003eThe warranty extension can only be taken out within \u003cstrong data-end=\"634\" data-start=\"608\"\u003e6 months from the date of purchase\u003c\/strong\u003e. The date on your purchase receipt is decisive.\u003c\/p\u003e","brand":"JUICE CHARGER me 3","offers":[{"title":"+1 year (36 months total)","offer_id":53838383055194,"sku":null,"price":149.0,"currency_code":"CHF","in_stock":true},{"title":"+2 years (48 months total)","offer_id":53838383087962,"sku":null,"price":199.0,"currency_code":"CHF","in_stock":true},{"title":"+3 years (60 months total)","offer_id":53838383120730,"sku":null,"price":249.0,"currency_code":"CHF","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0884\/4551\/8170\/files\/support_me3.jpg?v=1777899835"}],"url":"https:\/\/juice.world\/en\/collections\/jcme3-service-upgrades.oembed","provider":"Juice Technology AG","version":"1.0","type":"link"}