Customer Support

To help you as efficiently as possible, please select the appropriate topic below and follow the individual steps. Our support team will usually get back to you within a few days.

Would you like to make a warranty or guarantee claim?

Please complete the Technical Report in full and make sure to attach the following documents to your detailed error description (scan or photo):

  • Proof of purchase
  • Delivery note
  • Warranty / Owners Card
  • Photos or, ideally, a video of the charging situation clearly showing all elements from the socket to the vehicle

This will create a service ticket. Our support team will usually get back to you within a few days.

Incomplete requests unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

Would you like to request a repair for a device outside the warranty period or report a defect not covered by the warranty?

Please complete the Technical Report in full and make sure to attach the following documents to your detailed error description (scan or photo):

  • Proof of purchase
  • Delivery note
  • Warranty / Owners Card
  • Photos or, ideally, a video of the charging situation clearly showing all elements from the socket to the vehicle

This will create a service ticket. Our support team will usually get back to you within a few days.

Incomplete requests unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

Do you have questions regarding commissioning, functions or the operation of your device?

We will be happy to help. Please purchase the support credit of your choice further down on this page and then complete the Technical Report in full. Attach the proof of purchase for the support credit directly to your request.

This will create a service ticket. Our support team will usually get back to you within a few days.

Requests without support credit unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

Book Support

View all

What happens next?

When you submit your technical report, a ticket is automatically created and a process is set in motion. Thanks to the low service rate in the per mille range (less than 0.3%), our service specialists have enough time to offer you the best possible support.

  • 1. We examine your case

    Our service specialists analyze your charging situation and rule out possible sources of error. Often the error can also be in the vehicle or the supply line, because our device is part of the entire charging situation.

  • 2. We will find the best possible solution for you

    We will contact you directly with suggested solutions and discuss the next steps with you. Either way, we will find the best solution for you.

  • 3. Happy Charging

    You are happy and your device is working perfectly again. We wish you continued safe travels