Terms of service

The following Terms and Conditions apply to all orders placed via our online shop.

The purchase contract is concluded with Juice Technology AG.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially add our products to your basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you are placing a binding order for the goods contained in the shopping basket. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.

The purchase contract is only concluded once you have received a separate, manually generated order confirmation or invoice from us. This may be sent by email.

The following payment methods are available to you; your choice of payment method has no influence on the conclusion of the sales contract:

Credit card
When you submit your order, you simultaneously provide us with your credit card details. Once we have verified that you are the legitimate cardholder, we will instruct your credit card company to initiate the payment transaction.

PayPal 
During the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. Once the order has been placed in the shop, we will instruct PayPal to initiate the payment transaction.

Prepayment 
You can pay by bank transfer either immediately upon receiving the order confirmation or after receiving our manually generated invoice. The relevant bank details are provided; accounts are available in the EU and Switzerland.

The languages available for concluding the contract are German and English.
We store the contract text and send you the order details and our Terms and Conditions by email. You can also view the Terms and Conditions at any time here on this page. For security reasons, your past orders are no longer accessible via the internet.

Shipping costs are added to the stated product prices. You can find further details regarding the amount of the shipping costs in the product listings.
We deliver by post only. Unfortunately, it is not possible to collect the goods in person.
We do not deliver to parcel collection points.

The following payment methods are generally available in our shop:

PayPal
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself using your login details and confirm the payment instruction to us. Once you have placed your order in the shop, we will instruct PayPal to initiate the payment transaction. You will receive further information during the ordering process. The payment transaction will be carried out automatically by PayPal immediately afterwards.

Credit card
When you place your order, you simultaneously provide us with your credit card details.
Once you have verified your identity as the legitimate cardholder, we will instruct your credit card company to initiate the payment transaction immediately after the order is placed. The payment transaction is carried out automatically by the credit card company and your card will be charged.

Prepayment
You can pay by bank transfer either immediately upon receipt of the order confirmation or after receiving our manually generated invoice. The relevant bank details are provided; accounts are available in the EU and Switzerland.

6. Retention of title

The goods remain our property until full payment has been received.

If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

Unless expressly agreed otherwise below, the statutory liability for defects applies.
The limitation period for claims for defects in relation to second-hand goods is one year from delivery of the goods.
The above limitations and shortened time limits do not apply to claims arising from damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,
• in the event of intentional or grossly negligent breach of duty, as well as fraud,
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
• within the scope of a warranty promise, insofar as agreed, or
• insofar as the scope of application of the Product Liability Act applies.

Information on any additional guarantees that may apply and their exact terms and conditions can be found with the relevant product and on specific information pages in the online shop.

Customer service: You can contact our customer service team with any questions, complaints or claims on weekdays from 9am to 12pm and 2pm to 5pm on +41 (0)41 510 02 19 or by email at service@juice.world.

We shall always be liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of warranty promises, where agreed, or
• where the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contracting party may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

Online Dispute Resolution pursuant to Article 14(1) of the ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/