Customer Support

To help you as efficiently as possible, please select the appropriate topic below and follow the individual steps. Our support team will usually get back to you within a few days.

Would you like to make a warranty or guarantee claim?

Please complete the Technical Report in full and make sure to attach the following documents to your detailed error description (scan or photo):

  • Proof of purchase
  • Delivery note
  • Warranty / Owners Card
  • Photos or, ideally, a video of the charging situation clearly showing all elements from the socket to the vehicle

This will create a service ticket. Our support team will usually get back to you within a few days.

Incomplete requests unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

Would you like to request a repair for a device outside the warranty period or report a defect not covered by the warranty?

Please complete the Technical Report in full and make sure to attach the following documents to your detailed error description (scan or photo):

  • Proof of purchase
  • Delivery note
  • Warranty / Owners Card
  • Photos or, ideally, a video of the charging situation clearly showing all elements from the socket to the vehicle

This will create a service ticket. Our support team will usually get back to you within a few days.

Incomplete requests unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

Do you have questions regarding commissioning, functions or the operation of your device?

We will be happy to help. Please purchase the support credit of your choice further down on this page and then complete the Technical Report in full. Attach the proof of purchase for the support credit directly to your request.

This will create a service ticket. Our support team will usually get back to you within a few days.

Requests without support credit unfortunately cannot be processed and will be closed automatically by the system.

Thank you for your support.

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What happens next?

When you submit your technical report, a ticket is automatically created and a process is set in motion. Thanks to the low service rate in the per mille range (less than 0.3%), our service specialists have enough time to offer you the best possible support.

  • 1. We examine your case

    Our service specialists analyze your charging situation and rule out possible sources of error. Often the error can also be in the vehicle or the supply line, because our device is part of the entire charging situation.

  • 2. We will find the best possible solution for you

    We will contact you directly with suggested solutions and discuss the next steps with you. Either way, we will find the best solution for you.

  • 3. Happy Charging

    You are happy and your device is working perfectly again. We wish you continued safe travels

Liability for content

As service providers, we are liable for own contents of these websites according to § 7 paragraph 1 German Telemedia Act (TMG). However, according to §§ 8 to 10 German Telemedia Act (TMG), service providers are not obligated to monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations, we will remove this content immediately.

Liability for links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will remove such links immediately.

copyright

The content and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. Insofar as the content on this page was not created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. If we become aware of any infringements, we will remove such content immediately.