Create Ticket

So that we can help you as quickly as possible, please simply fill out the technical report. This will allow our service staff to immediately get an overview of your charging situation and get back to you immediately.

Technical Report

What happens next?

When you submit your technical report, a ticket is automatically created and a process is set in motion. Thanks to the low service rate in the per mille range (less than 0.3%), our service specialists have enough time to offer you the best possible support.

  • 1. We examine your case

    Our service specialists analyze your charging situation and rule out possible sources of error. Often the error can also be in the vehicle or the supply line, because our device is part of the entire charging situation.

  • 2. We will find the best possible solution for you

    We will contact you directly with suggested solutions and discuss the next steps with you. Either way, we will find the best solution for you.

  • 3. Happy Charging

    You are happy and your device is working perfectly again. We wish you continued safe travels!

Liability for content

As service providers, we are liable for own contents of these websites according to § 7 paragraph 1 German Telemedia Act (TMG). However, according to §§ 8 to 10 German Telemedia Act (TMG), service providers are not obligated to monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. If we become aware of such violations, we will remove this content immediately.

Liability for links

Our offer contains links to external third-party websites over whose content we have no influence. We therefore cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent control of the content of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of any legal violations, we will remove such links immediately.

copyright

The content and works on these pages created by the site operators are subject to German copyright law. Duplication, processing, distribution and any type of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. Insofar as the content on this page was not created by the operator, the copyrights of third parties are observed. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, we ask you to notify us accordingly. If we become aware of any infringements, we will remove such content immediately.