Create Ticket
So that we can help you as quickly as possible, please simply fill out the technical report. This will allow our service staff to immediately get an overview of your charging situation and get back to you immediately.
What happens next?
When you submit your technical report, a ticket is automatically created and a process is set in motion. Thanks to the low service rate in the per mille range (less than 0.3%), our service specialists have enough time to offer you the best possible support.
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1. We examine your case
Our service specialists analyze your charging situation and rule out possible sources of error. Often the error can also be in the vehicle or the supply line, because our device is part of the entire charging situation.
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2. We will find the best possible solution for you
We will contact you directly with suggested solutions and discuss the next steps with you. Either way, we will find the best solution for you.
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3. Happy Charging
You are happy and your device is working perfectly again. We wish you continued safe travels!
